OUR STUDIO POLICIES

At Nubodi Pilates, we’re proud to run a small, boutique studio that values every booking. These terms help us keep things running smoothly for everyone.

Please note: The studio has the right to change classes, privates and teachers at any notice.

We kindly ask that you respect our cancellation policy:

If you cancel less than the specified number of hours before your session commences, you will be charged the full value of your session.

In case of snow or bad weather, our usual cancellation policy still applies unless the class is cancelled by the studio.

Classes require at least two people booked 24 hours in advance to go ahead.
If a class doesn’t meet this minimum, it will be cancelled and you will be notified.
The MindBody app will also email you (if you have opted in) about any class changes or cancellations, but it’s always best to double-check the schedule before heading to the studio.

If a class is full, you can join the waitlist via our MindBody app or website.
You’ll receive a notification by email if a space opens up – sometimes within 24 hours before the class starts.
If you can no longer make a class or have booked another for the same day, please remove yourself from the waitlist.
Unfortunately, we’re unable to credit your account if you’re moved from the waitlist into a class within 24 hours and are unable to attend.

Our classes run for 55 minutes, with the final 5 minutes reserved for clean-up and changeover between clients and teachers.
We recommend arriving at least five minutes early so you can settle in and be ready to start on time.
If a class is still in session, please wait quietly until it finishes – this helps everyone enjoy a calm, focused studio experience.

We know life happens, but arriving on time helps you get the most from your class and keeps everyone safe.
There’s a 10-minute grace period after class begins. After this, it’s at the teacher’s discretion whether you can join – this is always for your safety and to ensure a proper warm-up.
If you expect to be more than 10 minutes late, please let us know as soon as possible.
If your Reformer bed is still available, your teacher may allow you to join. However, if a waitlisted client is present, your spot may be offered to them. In that case, your class credit will be returned to you.

With multiple teachers on our team, we do our best to ensure every class goes ahead as planned.
If a teacher is unwell, we’ll arrange a cover teacher.
In the rare instance this isn’t possible, the class will be cancelled and your class credit refunded so you can rebook another time.

(Membership details to be added later)

All packages are non-refundable and non-transferable, and are valid for the period specified at the time of purchase.
No extensions on class packages.

We don’t offer refunds, but we’re always happy to apply credit for future bookings in cases where we cancel a class.

Our instructors are highly trained to support a range of injuries and conditions.
To ensure you receive the safest and most effective guidance, please let us know about any injuries or conditions when you join Nubodi.
This allows us to suggest modifications where needed and advise on any classes that may not be suitable for you at that time.
If you have any undiagnosed chronic pain or an injury, we kindly ask that you consult a medical professional before attending a Reformer session.
Please note that if we are not informed of your condition, it cannot be the responsibility of your teacher to anticipate or adapt exercises accordingly.

For hygiene and safety:

Grip socks are required for all Reformer classes, duets and 1-1 sessions.
You can purchase socks at our studio for £15 if you forget yours at home.
Please wipe down your equipment, using the cloths and spray provided, after every class.

Gift vouchers are non-refundable or non-redeemable for cash.